INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is your vinyl flooring scratch-resistant and waterproof?

Yes, our vinyl flooring is highly durable and features a strong, protective wear layer designed to resist scratches, scuffs, and daily wear and tear. Additionally, all of our vinyl flooring products are 100% waterproof, making them ideal for kitchens, bathrooms, basements, and other moisture-prone areas.

Why does the flooring I received look different from the online photos?

Variations in lighting, screen settings, and the natural characteristics of vinyl flooring can cause slight differences between online images and the actual product. To ensure satisfaction, we recommend ordering a physical sample before making a full purchase.

How do I maintain and clean my vinyl flooring?

Maintaining vinyl flooring is straightforward. Regular sweeping or vacuuming removes dirt and debris, while occasional damp mopping with a mild cleaner keeps the floor looking pristine. Avoid using abrasive cleaners or excessive water to prevent damage.

Are your vinyl flooring products environmentally friendly?

Yes, our vinyl flooring products are environmentally friendly and certified by both FloorScore® and GREENGUARD standards, ensuring low VOC emissions and excellent indoor air quality for your home or business.

What is the warranty period for your vinyl flooring?

Our warranty coverage varies depending on the wear-layer thickness of each flooring product. For residential use, we offer a lifetime warranty, and for commercial installations, we provide a 20-year warranty. Please refer to the product details page for specific warranty information on each product.

Is vinyl flooring durable enough for high-traffic areas?

Yes, our vinyl flooring is designed to withstand high foot traffic, making it ideal for both residential and commercial spaces. Its durable wear layer protects against scratches, dents, and stains, ensuring longevity even in busy areas.

Does vinyl flooring require an underlayment?

No, our vinyl flooring does not require a separate underlayment, as it already includes an integrated underlayment layer. This built-in underlayment provides enhanced comfort, sound insulation, and helps to smooth minor subfloor imperfections, simplifying your installation process.

Can vinyl flooring be installed in moisture-prone areas like bathrooms and kitchens?

Absolutely. Our vinyl flooring is water-resistant, making it suitable for installation in areas prone to moisture, such as bathrooms and kitchens. Proper installation and sealing ensure optimal performance in these environments.

Can I install your vinyl flooring myself?

Yes! Our vinyl flooring features an easy-to-use click-lock installation system, making it straightforward for DIY installations. You can install it yourself with minimal tools and experience, or if you prefer, you can also hire a professional installer to handle the project for you.

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